Australian Carers is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your Personal Information.
Australian Carers complies with the requirements of the Privacy Act 1988 (Cth) as well as National Disability Insurance Scheme Act 2013 (Cth) and Privacy and Personal Information Protection Act 1998 (NSW) along with Health Records and Information Privacy Act 2002 (NSW)
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
Examples of Personal Information we collect includes: names , dates of birth , addresses , email addresses
We collect your Personal Information in many ways including, for instance: interviews, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties
Australian Carers will only request and retain Personal Information that is necessary to:
- assess your eligibility for support;
- provide safe and responsive support;
- monitor the supports provided; and
- fulfil contractual and other requirements to provide non-identifying data and statistical information to government agencies.
When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (such as other disability services). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information will only be disclosed:
- to prevent or lessen a serious and imminent threat to the life or health of you or another person;
- to outside agencies with your or your representative’s permission;
- with written consent from a person with lawful authority; or
- when required by law, or to fulfil legislative obligations such as mandatory reporting.
Security and Destruction of Personal Information
Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal and Health Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
We will retain and dispose of your Personal and Health Information in accordance with our Privacy and Confidentiality Policy and Procedure [or equivalent]