“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.”
WE ARE A TEAM OF PROFESSIONALS WORKING WITH YOU FOR YOU
Australian Carers is a company borne out of the urgent need to fill the gap made by NDIS provider agencies who are not customer-focused. Australian carers uses the social model of disability not the outdated medical model as our ethos in service provision. Since the roll-out of the NDIS in 2013, the need for reliable and appropriately-trained Support Workers has boomed. Unfortunately, it has been many participants’ experience that there is a profound lack of skilled workers in this sector; particularly in regards to participants with high-needs disabilities. It is therefore Australian Carer’s mission to become the leading NDIS provider, trusted for consistent top-quality service and only employing best practice. Australian Carers have been named and listed by the NDIS on the COVID-19 response page as an approved provider of support workers. Every team member at Australian Carers, from management to the support workers, are trained and accredited to meet or exceed NDIS standards
Our Support Workers are caring, compassionate and matched to participant needs
Australian Carers is led by founding members who have many years combined managerial experience including governmental departments and agencies. As our services have grown we have been joined by many fantastic, knowledgeable and professional people such as Ellie Grantham who is our South Australian Manager, Kylie Stone our Engagement Manager, Ashlyn Burdett along with Craig Bradbrook and Simona MArrone are part of our ever expanding Support Coordination team , we also have on board a highly qualified medical professional whose experience spans a broad range of medical fields from Acute Critical Care to Community Nursing. Support worker staff have ongoing professional training and full accreditation, specially chosen by Australian Carers for their dedication and passion. Most importantly, our team are employees with excellent benefits, and not subcontracted like so many other providers. This ensures a great work ethic from our staff, who in turn provide the best quality care and support for our most vulnerable citizens
Some Of Our Leadership Team
Sydney Corporate Office
Reg Vitnell is our General Manager of Operations and Acquisitions, and one of our directors. He has many years of experience in client retention, customer service, mentoring staff, managing Participant-focused teams, and ensuring compliance with ASIC, ACC and other regulatory bodies. Leading the way for Australian Carers, Reg is front and centre in all aspects of Australian Carers, spearheading our expansion into all states across Australia.
He has a focus on quality ethical service provision
He is the driving factor behind Australian Carers recognition as a “go to” Support Worker Provider by the NDIS, and the backbone of our organisation
Sydney Corporate Office
John Vellenga is our liaison within multiple government departments, allowing us to ensure compliance with all corporate governance and taxation obligations. He has been a director for numerous companies across a span of many years and is tremendously experienced in working with all manner of state and federal legislation. John is predominantly responsible for ensuring we go above and beyond our legal responsibilities
South Australian State Manager
Ellie Grantham has been involved with the NDIS since its inception in South Australia and completed her Bachelors degree on the legislative interpretation of the NDIS Act. Within Australian Carers, Ellie has extensive knowledge in Support Coordination, Capacity Building Supports, and Core Supports which she approaches with a passion for individualised service provision. Ellie is currently based in Adelaide, supporting our nationwide rollout, while also training Allied Health Providers on NDIS-specific report writing. Outside of Australian Carers, she is a proud mum to her two children, William and Millie.
She also presents the ” Ask Ellie Anything ” videos
Kylie Stone is Australian Carers Engagement Manager and has many years experience working as a Team Leader in worker’s compensation, as well as a Support Coordination Manager. Kylie has qualifications in Frontline Management, staff mentoring, and Personal Injury and Case Management. She is a firm believer that everyone deserves a fair and equal opportunity to liver their best life. Beyond Australian Carers, Kylie is married with a dog and three chickens, and strongly believes in living life as naturally as possible.
Lauren is based in our Adelaide state office, her role entails her visiting participants in their home gathering feedback surrounding provision of supports to ensure supports provided meet or exceed Participant expectations.
A major part of her role ensuring Participant satisfaction is supervision of Support Workers, monitoring adherence to Care Plans along with ensuring the supports provided stay within scope of practice.
Client Liaison Coordinator
Sue Biggs is the Client Liason Coordinator for Australian Carers, with over 12 years of experience in delivering client-focused community service. She is also highly experienced in disability, NDIS, aged care and Commonwealth home care support models, placing a strong focus on compliance. Sue is passionate about equality, capacity building and accountability, enjoying supporting each and every participant in reaching their personal goals. As well as being Australian Carers Client Liaison Coordinator.
Documentation and Administration Coordinator
Julie Westhoff is our Documentation and Administrative Coordinator, with a strong eye for detail, and a love for organisation and compliance. She has 14 years of experience in the fields of Client Service Management and Financial Planning, enjoying working within a friendly, helpful, and united team committed to providing the best support and outcomes for participants.
Staffing and Resources Coordinator
Dee Bishop is Australian Carers Staffing and Resources coordinator, recently moving to Adelaide for a change of scenery and chance to give back to her community in the form of equitable opportunities for all. She has a seven year background in systems and has lived all across Australia. Dee is partnered with two border collies and enjoys competing in field hockey outside of her job.
Staffing and Resources allocation
Jas Dahri is an Australian Carers Administration Officer, with numerous years of experience in both administration and IT; including a graduate degree in Information Technology. She has worked in universities, and both the Disability and aged care sectors. Jas takes pride in being Australian Carers first point of customer contact and providing clients with best possible service and outcomes.
Adelaide Support Coordinator
Ashlyn Burdett is an Australian Carers Support Coordinator, with a background in customer service and nursing. She has worked with Australian Carers for two years both as a Support Coordinator and Support Worker and enjoys the opportunities the job provides for her help others. Ashlyn loves being part of Australian Carers experienced team and the opportunities the job provides. Additionally, Ashlyn and her partner are the proud parents of their one-year-old daughter.
Adelaide Support Coordinator
Simona Marrone is an Australian Carers Support Coordinator, she holds a Bachelor’s degree in Psychology and well experienced in counselling also previously working as a Support Worker this combined with her interpersonal skills makes her a fantastic Support Coordinator
She has a passion for helping people reach their goals. Simona loves cooking and gardening and is constantly kept busy with her husband and three cats
Adelaide Support Coordinator
Craig Bradbrook is an Australian Carers Support Coordinator, with a passion for supporting people living with disability. Craig has lived experience with the NDIS, working with both his foster sister and other children living with complex backgrounds. He enjoys getting to know his Participants on a personal level and takes pride in assisting them in achieving their goals. Craig is a die-hard hobbyist and dedicates his time at home to his fiancé and oversized puppy
Tim Cooper is Australian Carers’ in-house Systems Engineer. In this role, Tim is responsible for the development and management of the company’s tech infrastructure. He has exposure to broad sets of technologies with many years of experience designing and integrating computer systems. Tim developed a passion for programming from a young age and is fluent in many software languages, including TypeScript, Python and C#.