“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.”


Australian Carers is a company borne out of the urgent need to fill the gap made by NDIS provider agencies who are not customer-focused. Australian carers  uses the social model of disability not the outdated medical model as our ethos in service provision. Since the roll-out of the NDIS in 2013, the need for reliable and appropriately-trained Support Workers has boomed. Unfortunately, it has been many participants’ experience that there is a profound lack of skilled workers in this sector; particularly in regards to participants with high-needs disabilities. It is therefore Australian Carer’s mission to become the leading NDIS provider, trusted for consistent top-quality service and only employing best practice. Australian Carers have been named and listed by the NDIS on the COVID-19 response page as an approved provider of support workers. Every team member at Australian Carers, from management to the support workers, are trained and accredited to meet or exceed NDIS standards
Our Support Workers are caring, compassionate and matched to participant needs

Australian Carers is led by founding members who have many years combined managerial experience including governmental departments and agencies. As our services have grown we have been joined by many fantastic, knowledgeable and professional people such as Ellie Grantham who is our South Australian Manager, Kylie Stone our Engagement Manager, Janet Martin along with Lisa Boyce are part of our ever expanding Support Coordination team , we also have on board a highly qualified medical professional whose experience spans a broad range of medical fields from Acute Critical Care to Community Nursing. Support worker staff have ongoing professional training and full accreditation, specially chosen by Australian Carers for their dedication and passion. Most importantly, our team are employees with excellent benefits, and not subcontracted like so many other providers. This ensures a great work ethic from our staff, who in turn provide the best quality care and support for our most vulnerable citizens

Our Leadership Team

Reg Vitnell

Reg Vitnell, Our General Manager of Operations and Acquisitions as well as being a Director of Australian Carers, has many years of experience  specialising in client retention and customer service, mentoring teams of staff specifically trained in customer satisfaction, managing customer focused specialist teams to meet and exceed client expectations and ensuring compliance with ASIC, ACCC and other regulatory bodies policies and regulations. Leads the way for Australian Carers, he is front and centre in all aspects of the day to day running of the company and spearheads the expansion of Australian Carers to all states of Australia
Reg is also responsible for having Australian Carers recognised for support worker profile matching and named by the NDIS as a ” go to ” provider for participants seeking support workers and for support workers seeking employment on the NDIS COVID-19 response page

John Vellenga

John Vellenga has been a Director of numerous companies for many years. Liasing with multiple government departments, it is John’s responsibility to ensure businesses meet and comply with state and federal legislation. John is heavily involved with ensuring Australian Carers meets or exceeds it’s corporate governance and taxation obligations

Ellie Grantham

Ellie Grantham, based in Adelaide is our South Australian State Manager Ellie has worked and been involved with the NDIS since its inception in South Australia she has a passion for individualised service provision and believes in the foundation of choice and control for all participants. Ellie also holds a Bachelor of Social Science majoring in public policy, which she completed surrounding legislative interpretation of the NDIS Act. she has been involved in numerous aspects of service provision including, plan management, support coordination and capacity building supports. Ellie is an integral part of Australian Carers expansion to all states of Australia  Outside of her role at Australian Carers Ellie is the proudest mum to her young son William and her sweet little daughter Millie

Charmaine Homes ( Keen )

Support Coordinator ( South Australia )

Charmaine is passionate about helping others.

People have been at the centre of everything she does taking a wholistic approach to all situations.

She has lived and practical experience in both mental health and disability specifically.

Her genuine and caring nature naturally extends to her clients and the people she works with.

Toni Gray

Support Coordinator ( South Australia )

Toni BIO coming soon 

Kylie Stone

Engagement Manager

Kylie Stone for many years worked as a Team Leader in Workers Compensation and Plan Management from there progressing into Support Coordination and Support Coordination Management, my engagement management role with Australian Carers is perfectly suited to my personal qualities and the skills I have developed with many years experience in the NDIS sector

She has qualifications in Frontline Management/Leadership, mentoring and training of staff and both experienced and qualified in Personal Injury Management/Case Management.

Kylie is married with a dog and 3x chickens. enjoys keeping fit and healthy, relaxing at home and seeing family and friends. Strongly believes in living as naturally as possibly. She tries to use all-natural products and enjoy using and sharing essential oils.

Firm believer that everyone deserves a fair and equal opportunity to live their best life. Everyone is different and has differing opinions, but this is what makes life exciting, and the world go around.

‘Supporting those around me, as their success is my success’

Sue Biggs

Client Liaison Coordinator

Sue Biggs has in excess of 12 years experience in the provision of client focused service delivery in the community services sector.

Experienced in Disability, NDIS, Aged Care and Commonwealth Home Care support models with a strong focus on compliance

She is passionate about equality, capacity building and accountability in the sector and enjoy supporting participants reach their personal goals to live their best lives.

A proud mum of 4 children and 2 grandbabies and lead an active lifestyle with friends and family and enjoy the simple pleasures in life spending time at the beach and getting away on a weekend camping

Renee McCallum

Administration / Human Resources Coordinator

Renee McCallum has a background in Administration, Retail Management and Customer Service. An move into Disability Support in Administration now has Renee heading the coordinating of our wonderful staff and creating supportive teams for our Participants.

A wonderful, caring, friendly yet professional relationship with our Support Workers and Participants. She enjoys interaction and love being part of a fabulous team.

Happily married with two young girls and a fur baby boy. Renee enjoys family time, playing amateur women’s AFL, passionate about her garden and loves spending time at the beach and in nature

Julie Westhoff

Documentation and Administrative Coordinator

Julie was a Client Service Manager and Practice Manager in the Financial Planning Industry for 14 years. A strong eye for detail with a love of compliance she likes to be organised and enjoys being part of a friendly, helpful and united team that is committed to providing the best possible Participant outcome

Julie is married with 22 year old twins.

Sport plays a big part of her family life, they enjoy family and friends time on the river when they can.  A thorough enjoyment of cooking/baking, playing cards and walking the dogs.  Summer nights on the beach is certainly their favourite place to walk.

Dee Bishop

Documentation and Human Resources Coordinator

Dee BIO coming soon